Live Roach Shipping Terms & Conditions
Shipping Information
We ship roaches only on Mondays and Tuesdays as per their safety. All orders that come after that will be shipped next week.
If the temperatures are too high or too low, please email us so we can provide you with an estimated shipping date and delivery. For their safety, we don't ship cockroaches if the weather doesn't allow for it.
If you plan on ordering 5 or more boxes of cockroaches, please email us so we can provide you with an estimated shipping date and delivery.
Live Roach Shipping Terms & Conditions
Backyard Brains is committed to ensuring the highest quality live roach shipments. However, due to factors beyond our control, we cannot guarantee live arrival under all circumstances. By purchasing live roaches, you agree to the following terms:
Shipping & Delivery Responsibility
● Live roaches are shipped via FedEx 2day delivery service or Overnight service if selected shipping method at checkout.
● We provide tracking information once your order ships. It is your responsibility to monitor the shipment and ensure someone is available to receive the package upon arrival.
● Delays caused by the carrier, including misrouted, lost, or late shipments, are beyond our control, and we are not responsible for their impact on live arrival.
Dead on Arrival (DOA) Policy
We take every precaution to ensure live arrival, including insulated packaging, heat packs (in cold weather), and coolers (in warm weather). However, we do not guarantee live arrival if:
● The package is delayed by the carrier.
● The package is left outside after delivery.
● The package is exposed to extreme temperatures (heat or cold).
● The customer is not available to receive the package upon the first delivery attempt
● The shipping address provided is incorrect or incomplete.
No Refunds or Replacements for DOA Due to Shipping Delays or Weather
● If your roaches arrive DOA due to any of the above conditions, we do not offer refunds or replacements.
● If you suspect extreme weather conditions in your area, we recommend choosing an
expedited shipping option or delaying your order until conditions are more favorable.
Limited DOA Coverage (If Applicable)
If your order arrives within the estimated delivery timeframe, and you receive your package immediately, but the roaches are DOA, please contact us within 24 hours of delivery with clear photos of the unopened container. In such cases, at our sole discretion, we may offer a partial refund or store credit.
By placing an order for live roaches, you acknowledge that you have read, understood, and agreed to these terms.
If you have any concerns or need assistance, please contact us at hello@backyardbrains.com.