Legal

Introduction

At Backyard Brains, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose your information when you visit our website or use our services.

Information We Collect

We collect information that you provide directly to us, such as when you create an account, place an order, subscribe to our newsletter, or contact us for support. This information may include your name, email address, shipping address, payment information, and any other details you provide.

We also collect information automatically when you use our website, including:

  • Log Data: Information about your interactions with our website, such as your IP address, browser type, and pages visited.
  • Cookies: Small data files stored on your device that help us improve your experience and track usage of our website.
  • Device Information: Information about the device you use to access our website, including hardware model, operating system, and unique device identifiers.

How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders.
  • Communicate with you about your account and orders.
  • Provide customer support and respond to your inquiries.
  • Improve our website and services.
  • Send you newsletters, marketing communications, and promotional offers (you can opt out at any time).
  • Monitor and analyze trends, usage, and activities to improve our services.

Information Sharing and Disclosure

We do not share your personal information with third parties except in the following circumstances:

  • Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, shipping, and customer support.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.

Your Choices

You have the following rights regarding your personal information:

  • Access and Update: You can access and update your account information at any time by logging into your account.
  • Opt-Out: You can opt out of receiving marketing communications from us by following the unsubscribe instructions in our emails.
  • Cookies: Most web browsers are set to accept cookies by default. You can usually modify your browser settings to remove or reject cookies, but doing so may affect your ability to use our website.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no internet or email transmission is ever fully secure or error-free.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the effective date.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

  • Email: hello@backyardbrains.com
  • Phone: +1 (855) GET-SPIKES (855-438-7745)
  • Address: 308 1/2 S. State, Suite 35, Ann Arbor, MI 48104

This Privacy Policy is effective as of May 24, 2023.